Terms and Conditions

Meet our

applicable terms and conditions

Before using our online store, carefully read the terms and conditions described below, which must be respected in all commercial transactions between the customer and Rampa da Falperra.

1. General provisions

The rampadafalperra.pt website, in its institutional website component, Blog and institutional and technical information is the responsibility of Rampa da Falperra, represented by Clube Automóvel do Minho, NIPC 501 631 798, headquartered in Braga, hereinafter referred to as Rampa da Falperra and the virtual store part and all content related to the virtual sale of products and their associated conditions and guarantees is the responsibility of the entity Luís Caldeira Pinto, Unip. Lda., NIPC 513 291 687, headquartered in Braga, hereinafter referred to as Uebyou.

 

2. Intellectual property

All content on this website (illustrations, texts, titles, images and videos) is the intellectual property of Rampa da Falperra and Uebyou. The partial or complete reproduction of the content through any procedure or support must be previously authorized by Rampa da Falperra, and all content related to E-Commerce must be authorized by Uebyou. All information, content and documents are protected by Portuguese legislation, with regard to intellectual property and copyright.

 

3. Disclaimer

Rampa da Falperra/Uebyou excludes any liability for:

  • Damages inherent to the use of the internet network, service disruption, external intrusion or attack by computer viruses/pirates, or any other case that is not directly linked to the Rampa da Falperra/Uebyou brand.
  • Misuse of content or information generated by third parties.
  • Problems arising from the incorrect use of products purchased on the site rampdafalperra.pt.
  • Non-execution or performance of scheduled tests and events due to the COVID-19 pandemic

 

4. Use of Cookies

Cookies are files that are downloaded to your computer when you enter certain web pages. Among other things, they allow saving or retrieving information relating to the user’s navigation and can be used to recognize the same.

4.1. Used Cookies
  • Functional cookies, necessary to provide the services requested by users, with regard to the execution of the purchase and others.
  • Analytical cookies, a service provided by Google, Inc. for operators to be able to offer an optimized user experience.
  • Advertising cookies, which enable the efficient management of the page’s advertising, by adapting the content to the user
4.2. Cookies Management

Most browsers allow the use of cookies. However, it is the user’s right to refuse their activation. On the site rampadafalperra.pt, the permission and management of the use of cookies by the user is safeguarded, as soon as the site is accessed for the first time, in a bar indicating the use and permission of cookies. The user may use the site rampadafalperra.pt without accepting the download of cookies.

However, when doing so, certain features that require user data may not work correctly, such as data for making a purchase in the virtual store, among others. It is the user’s right to use the site rampadafalperra.pt with or without cookies.

 

5. Personal data

5.1. Hosting, data and technologies

Rampa da Falperra website is hosted on a European server, under the Portuguese and European Law of the RGPD and all personal data of the user of the website rampdafalperra.pt are under this directive and hosted on European servers and in Portugal.

The service technology where the website is hosted relies on technology from Cloudflare, Amazon and Google, contracts in which they are also under European standards and under the GDPR law of Portugal and the European Union.

The company responsible for hosting the data is Uebyou. Uebyou takes the privacy of all users very seriously. For this reason, it informs about all the technologies and methodologies for the use of personal data from the site rampadafalperra.pt.

5.2. Data responsibility

For all intents and purposes, and for more information, you can contact the person responsible for personal data on the website rampadafalperra.pt through the contact rgpd@rampadafalperra.pt

5.3. Data for the use of the website

The use of the service rampadafalperra.pt requires the transmission of some personal information of the customer, which is essential for the processing of orders, issuance of invoices and guarantees, in the normal course of a commercial transaction in a virtual store and digital environment.

Likewise, some personal data of the user may be requested so that he can receive information via email and sms related to the website, if the user expresses this interest and wants it, for which it is necessary to first give his consent in writing in the transfer of your data for these situations, through the checkboxes that exist along the various forms on the site rampadafalperra.pt.

The customer undertakes to provide true information and act under the terms established herein, and the communication of false information may imply the cancellation of the order and access to the website. Rampa da Falperra/Uebyou undertakes to safeguard the maximum privacy and security of the customer’s personal data, not making them available or disclosing them to third parties for Marketing purposes, with the exception of the promoter Clube Automóvel do Minho and Uebyou – Luis Caldeira Pinto, Unip . Lda and its affiliated companies.

The Client is also guaranteed that, at any time, he will have the possibility to rectify and access his data, contained in our database, through his client area. In case the customer wants the removal of their data, they must request this through the email rgpd@rampadafalperra.pt. They will be removed in the shortest possible time.

If the user is a customer, this data may be removed from the website but will always appear on the invoices and invoicing program in case there has already been a commercial transaction, as Portuguese law requires it.

 

6. Purchase of products and stocks

These conditions govern the use of the online store https://rampadafalperra.pt/ and the end user/customer.

6.1. Legal conditions of purchase

The price of the products is expressed in Euros and includes VAT at the legal rate in force, being valid as long as it is advertised and maintained on the date of order confirmation by the customer, even if it changes after the date of delivery due to a promotion or campaign that begins. Rampa da Falperra/Uebyou reserves the right, at any time, to change the prices of products in this online store, without prior notice.

6.2. Purchase

To make your purchase online, you must be connected to the website rampadafalperra.pt, fill in the electronic forms that appear at each stage and register as a user. The data recorded by the site constitutes proof of the set of transactions concluded between the site and the user/customer. Once the order and payment have been made, Rampa da Falperra/Uebyou generate a digital order, which corresponds to an ID and the sales document is processed automatically by an outsourced invoicing system in use by the Uebyou entity, in accordance with the Portuguese law.

Information about each customer’s orders can be found in their reserved area. The sales documents are subsequently sent to the customer in the follow-up of the products of the order. The user may also request a 2nd copy of the document through the website contacts relating to the virtual store. All products sold by the website rampdafalperra.pt are intended exclusively for personal consumption, and resale or sale to third parties is strictly prohibited.

6.3. Stocks

Uebyou/Rampa da Falperra always keeps its stocks up to date. However, stock outs may exist. In the event of a stock break, the methodology used in the virtual store rampdafalperra.pt will be as follows:

After validation and payment of the order and if there is no stock of the ordered product, Uebyou will contact the customer suggesting an equivalent product. If the customer agrees with the same, Uebyou will send the product to the customer with the respective price increase or reduction and/or refund of the value of the product already paid to the customer, as applicable.

7. Promotions

All promotions announced on the website rampadafalperra.pt are valid for the announced periods and with the conditions of each promotion duly indicated therein. Promotions are not cumulative with each other, in case there is more than one promotion at the same time.

7.1. Use of promotions

Each promotion can be used once per user/customer – associated with a unique set of associated email, taxpayer and contact phone/mobile).

In case the user deliberately tries to circumvent the system, Uebyou reserves the right to cancel the promotion and the order that gave rise to it, without prejudice to other actions that may be more adjusted to the situation in question. Rampa da Falperra may, in its sole discretion, refuse or cancel any order and limit the order quantity.

Rampa da Falperra may also require additional qualifying information before accepting or processing any order. Once we receive your order Online, we will provide you with an order confirmation by email. Receipt of an order confirmation, however, does not mean that Rampa da Falperra accepts your order, nor does it constitute confirmation of our offer to sell; we are just confirming that we have received your order.

Rampa da Falperra reserves the right, at any time after receiving your order, to accept or refuse it for any reason. If Rampa da Falperra cancels an order after it has already been charged, we will refund the amount charged.

8. Purchase processing and security

8.1. Minimum Order Amount

There is no minimum order value on the rampadafalperra.pt website.

8.2. Orders
  • First choose the item(s) and then quantities, then click on buy/add to cart. Provide your billing details or login if you already have an account.
  • If you want a taxpayer number on the invoice, you must provide it. After this procedure, Uebyou will not be able to modify the sales document, forcing its cancellation, if the user/customer wants the sales document with a tax identification number, after the order has been validated.
  • Select the delivery and payment method.
  • Carefully read our terms and conditions, validating them and completing your order.
8.3.Order confirmation and payment
  • After validating/confirming your order on the website www.ramadafalperra.pt, you will receive an email with the detailed order record, including the payment details previously selected.
  • If you choose the automatic payment method MB Way, or Credit Card, and after validating and settling your order, you will receive an email from our website with the order data and that it is already in internal processing.
  • In all cases where the payment is made, you will receive an email confirming the payment with the update of the order status for processing by our services (in the case of payment by means of automatic payment, only an email can be sent with all the data ).
  • When the order is registered for dispatch with the carrier, you will receive an email that will indicate the guide number so that you can track your order on the carrier’s website.
  • The Invoice related to your order accompanies it. In case of need for a 2nd copy of the document, you should contact the email vendas@rampadafalperra.pt to request it or through the contacts of the virtual store on the site.

 

9. Delivery and Transport

All deliveries are made to Mainland Portugal and Islands (Azores and Madeira). The virtual store rampadafalperra.pt only operates in mainland Portugal and the Portuguese islands. Any order placed from a country other than Portugal will not be considered and in case of payment, it will be returned within a maximum period of 30 days to an IBAN to be provided by the user.

At the time of writing these Terms and Conditions, the carrier used for all dispatched and sent orders are handled by the carrier CTT Expresso.

9.1. Shipping costs

Shipping costs practiced by rampdafalperra.pt can be consulted at checkout, when placing the destination address of the order by postal code and location.

For orders equal to or greater than €100.00 for Mainland Portugal and €150.00 for the islands (Azores and Madeira) shipping will be free and offered by rampdafalperra.pt.

The customer must ensure availability for receiving the order on the day scheduled for delivery. Shipments to the Autonomous Regions are subject to additional transport costs.

In the online ordering process, the Customer, by indicating that he has become aware of our Terms and Conditions, declares that he is aware of these facts, thus committing himself to pay all expenses inherent to the shipment of the ordered and previously informed items.

 

10. Delivery times

The estimated time for delivery of the goods after dispatch is:

  • Mainland Portugal – delivery within 24 working hours after dispatch*
  • Autonomous Regions (Islands – Azores and Madeira) – delivery within 5 working days after dispatch*

*The time after dispatch is indicative and not binding as it is provided by third parties.

rampadafalperra.pt website only carries out shipments on working days, neither weekends nor holidays are taken into account to estimate the delivery of orders. Any delay in the shipment of items, compared to the estimated dates presented, does not give the right to compensation.

On the other hand, to the estimated time for dispatch, there is also the time for preparing the order and availability in the warehouse, as well as the transport that depends on the carrier and the destination of your order, and the customer will be informed of the day of dispatch.

Orders only begin to be prepared after payment has been received. In the case of Bank Transfer, the processing of orders only starts with the amount credited to the account – for which it is necessary to obtain proof of order with Ref.ª from the customer in order to validate it.

 

11. Payment methods

Payment may be made by:

  • ATM Reference
  • Credit card (Mastercard or Visa)
  • MBWay
  • Bank Transfer, requiring the customer to indicate the respective order number
11.1. Payment security and technologies involved

Uebyou takes payment security and all the technologies involved in the process seriously. Thus, all means of payment accepted on the site rampdafalperra.pt are guaranteed by SIBS – Forward Payment Solutions, SA. and/or Ifthenpay.

SIBS is a Portuguese company that develops its activity in the field of financial services in several geographies, namely in the area of ​​payments. Its services are used by over 300 million users, establishing itself as one of Europe’s leading payment processors.

SIBS is the company responsible for managing the Multibanco and ATM Express networks, where it manages everything from automatic terminals to online media and mobile phones (where it offers the MB Way service) in Portugal.

For more information about the services provided by SIBS, you can consult its website at https://www.sibs.com/ IFTHENPAY is a Payment Institution authorized and supervised by the Bank of Portugal (registration number 8707) and operates in the area of digital payments. For 15 years it has been offering digital payment solutions for companies, to be integrated into their B2C and B2B online e-commerce platforms or to be integrated into their more traditional collection processes (integrated into invoices or other accounting documents).

IFTHENPAY is thus one of the first Portuguese Fintechs, specialized in the integration of payment methods with the most varied technological solutions and e-commerce platforms, offering companies a turnkey and differentiating service.

IFTHENPAY integrates the most used payment methods in Portugal, such as Multibanco Reference and more recently MBWAY, which allow companies to receive payments 24 hours a day, with real-time communication and with complete security.

In addition to the credibility of the associated financial/technological partners, the site rampdafalperra.pt also has the following technologies that guarantee increased security:

  • Website with 256-bit SSL certificate of data encryption provided by Cloudflare.
  • 24/365 maintenance and security with intrusion alerts and data security.

 

12. Exchanges and Returns

Exchanges of purchased items are allowed, as long as they are only exchanges of sizes and/or colors and if the article is in stock (encomendas@rampadafalperra.pt). The exchange will only be carried out if the item is intact, in its original packaging and without any sign of use.

We ask our customers to check the goods after delivery to verify that they arrived in good condition. Any anomaly in the packaging will have to be registered on the carrier’s guide and must not be accepted by the end user/customer.

Ubyou will not accept returns of items damaged by the carrier. If there is any claim due to a manufacturing defect, you must take a photograph of the packaging/article and send it by email to vendas@rampadafalperra.pt within the first 12 hours after delivery, indicating the non-conformity and the order number. Upon receipt of this e-mail, we will contact you to arrange for the collection of the order, if necessary, and in the event of any lack of conformity, the article will be replaced by the same or equivalent and sent again to the Customer’s address at no additional cost. .

If the product is not in stock, we will propose an equivalent product or a refund of the amount paid, according to the customer’s decision. The Customer may exercise the right of termination of the contract, which allows him to return the product and recover the amounts paid, during the 14 days following the delivery of the product, regardless of the related reason, provided that the product/article is intact, inside the packaging. original and without any sign of use, that is, in like-new condition.

Thus, within that period, it must be sent by letter or registered parcel, in new condition, in its original packaging, with accessories, manuals and a duplicate invoice. Once the original condition of the product has been confirmed, as well as all the elements that followed it and those mentioned above, Uebyou will refund the amounts paid within a maximum period of 30 days.

All costs inherent to the return will be borne by the customer.

 

13. Order cancellation

The customer may cancel his order, at any time until its dispatch, with the right to reimbursement of the amounts paid. To check the status of your order, check the “Order Status” website in your reserved area.

Rampa da Falperra reserves the right to cancel purchases in exceptional cases, such as:

  • Non-payment
  • Data that do not match or absence of data. In this case, the user will be alerted so that he can make or change his data. In the absence of a response, the order will be cancelled.

 

14. Warranty

All products are covered by the legal guarantee. As such, all products carry a 2-year limited warranty against manufacturing defects. The warranty does not apply to situations resulting from external causes, such as accidents, falls or misuse of the product.

For all products purchased on behalf of companies or entities with professional or business NIPC, Uebyou considers that the use of the product is considered professional and thus, the consumer’s right to the limited warranty for products for private use is extinguished.

 

15. Advertising

rampadafalperra.pt is a website that has institutional content, competition calendars, news blog, virtual store and advertisements for third parties that sponsor this site.

In the current global context of the Covid-19 pandemic, Rampa da Falperra / Uebyou will not be able to guarantee that the tests that give rise to the events will be carried out, either within the announced deadlines or even if they are carried out, since the decisions of these are up to the authorities competent.

As expected, Rampa da Falperra / Uebyou cannot be held responsible for moral and/or material damages related to eventual decisions not to hold the events, regardless of possible damages to advertisers.

 

16. Litígios de Responsabilidade

Rampa da Falperra / Uebyou is not responsible for delays or contractual non-compliance for major reasons, disturbance, total or partial strike, changes in postal services and means of transport or communication, flood, fire or war or pandemic.

Rampa da Falperra / Uebyou is not responsible for any indirect damage, loss of exploitation, loss of benefit, loss of opportunity, damage or fees that may arise from the fact of purchasing or advertising any product or service presented on the website. Although our products have performance compatible with professional uses, rampadafalperra.pt is not aimed at a professional audience.

Ramadafalperra.pt will not be able to see its responsibility compromised for any damage that is the result of a professional activity. Portuguese law is applicable to all matters that are not regulated by these conditions, and any conflict or divergence of interpretation thereof will be submitted to the Braga Court.

In the event of an online consumer dispute, the consumer can resort to an online dispute resolution system (RLL –  ec.europa.eu/consumers/odr), the ODR Platform (“online dispute resolution”),

competent to resolve disputes relating to contractual obligations resulting from sales contracts or online services.

Access the Alternative Dispute Resolution Electronic Platform in sales contracts or online services. For Complaints and Complaints – CIAB and/or www.livroreclamacoes.pt or encomendas@rampadafalperra.pt. More information on the Consumer Portal (www.consumidor.pt)

For all purposes of this legal text of terms and conditions, the CIAB – Braga is hereby appointed for any emerging dispute, and the court of Braga, waiving any other.

By ordering on the website www.rampadafalperra.pt, the user/customer agrees to the terms and conditions contained in this text.

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